Terms of service

Terms & Conditions — Stacey Michelle & Co., LLC

Welcome to Stacey Michelle & Co., LLC. By placing an order, booking a service, or engaging with our website, you agree to the following Terms & Conditions. These policies are designed to ensure clarity, fairness, and a smooth experience for every client we serve.

1. General Policy

All sales are final. Because each item and service is custom‑crafted with care and require your approval prior to completion, we do not offer refunds, exchanges, or cancellations once an order has been placed.

2. Payment Terms

  • Invoices must be paid in full before any work begins.

  • Custom orders under $200 require full payment at the time of ordering.

  • Custom orders over $201 require a non‑refundable 50% deposit, with the remaining balance due upon completion of your order.

  • No work will begin until the required payment or deposit has been received.

3. Rush Orders

Need your order quickly? We offer rush services when available.

  • A 20% rush fee applies to any order needed within 3 days of the due date. Example: A $100 project with a rush fee totals $120 ($100 order +$20 rush fee).

Rush availability is not guaranteed and may vary based on workload, materials, and event scheduling.

4. Administrative Fee

A 2.9% administrative fee is applied to each credit card order on the total amount. This fee is waived for cash payments.

5. Design & Customization Policy

(Effective 5/10/2021)

  • Includes up to 3 basic design edits. Additional edits may incur an additional fee.

  • Cash payments will receive an electronic “promise to pay” contract.

6. Production Timeline

Production timelines vary based on order size, complexity, and current workload. Estimated completion dates are provided as a courtesy and may shift due to supply availability or unforeseen delays. We will notify you promptly if adjustments are needed.

7. Photo Booth & Event Services

By booking an event service, you agree to the following:

  • A non‑refundable retainer is required to secure your event date.

  • Remaining balances must be paid no later than 48 hours before the event.

  • Client is responsible for ensuring adequate space, access, and electrical needs for photo booth setups.

  • If the event exceeds the contracted time, overtime fees will apply.

  • In the event of equipment malfunction, Stacey Michelle & Co., LLC will make reasonable efforts to resolve the issue or provide an alternative solution.

    8. Custom Orders & Approvals

  • Mockups, proofs, and design previews must be approved by the client before production begins.
  • Once approved, changes cannot be made without additional fees.
  • Colors may vary slightly due to screen differences, materials, or printing processes.

9. Shipping & Delivery

  • Shipping timelines depend on carrier availability and selected shipping method.

  • Stacey Michelle & Co., LLC is not responsible for carrier delays, lost packages, or incorrect addresses provided by the client.

  • Local pickup may be available upon request.

10. Intellectual Property

All designs, artwork, templates, and branded materials created by Stacey Michelle & Co., LLC remain the intellectual property of the company unless otherwise stated. Clients may not reproduce, resell, or distribute designs without written permission.


11. Limitation of Liability

Stacey Michelle & Co., LLC is not liable for:

  • Damages resulting from misuse of products

  • Delays caused by third‑party vendors or carriers

    Events outside our control, including weather, emergencies, or supply shortages

    Our responsibility is limited to the value of the service or product purchased.


    12. Contact Information

    For questions or concerns regarding these Terms & Conditions, please contact: Stacey Michelle & Co., LLC Email: ddbysm@gmail.com Website: www.staceymichelleco.com