Shipping policy

Shipping Policy — Stacey Michelle & Co., LLC

Thank you for shopping with Stacey Michelle & Co., LLC. Every order is crafted with care, creativity, and attention to detail. Our shipping policy ensures transparency and a smooth experience from checkout to delivery.

1. Processing Time

All items are made to order. Processing times vary based on product type, order volume, and customization needs.

  • Standard Processing: 5–10 business days

  • Custom or Large Orders: May require additional time

  • Rush Orders: Available when capacity allows (rush fees apply; see Terms & Conditions)

Processing time begins once payment is received and your design proof (if applicable) is approved.


2. Shipping Methods

We ship using trusted carriers such as USPS, UPS, or FedEx. Shipping options and rates are calculated at checkout based on your location and selected service.

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–3 business days

  • Local Pickup: May be available upon request

Delivery timelines are estimates provided by the carrier and are not guaranteed.

3. Tracking Information

Once your order ships, you will receive an email with your tracking number. Please allow up to 24 hours for tracking updates to appear.

4. Shipping Delays

Stacey Michelle & Co., LLC is not responsible for delays caused by:

  • Weather conditions

  • Carrier issues

  • Incorrect or incomplete addresses

  • Holidays or peak seasons

We will always assist you in locating your package, but carrier delays are outside our control.

5. Lost, Stolen, or Damaged Packages

If your package is marked as delivered but cannot be located, please contact the carrier directly.

For damaged items:

  1. Email us within 48 hours of delivery

  2. Include photos of the packaging and the damaged item

  3. Provide your order number

We will review the claim and determine the appropriate next steps. 

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. If an incorrect address is entered:

  • We cannot guarantee rerouting

  • Additional shipping fees may apply

  • Refunds are not provided for orders shipped to incorrect addresses

7. International Shipping

International shipping may be available upon request. Please note:

  • Customs fees, duties, and taxes are the responsibility of the customer

  • Delivery times vary by country

  • We are not responsible for customs delays

8. Local Pickup (If Offered)

Local pickup is available by appointment only. Pickup instructions will be emailed once your order is ready.

Orders not picked up within 14 days may incur storage fees.

9. Contact Us

For questions about shipping, please reach out: Stacey Michelle & Co., LLC Email: ddbysm@gmail.com Website: www.staceymichelleco.com